Who do I contact if I have problems with the software?

Our support portal is accessible 24 hours a day. We also provide telephone and email support and web chat. Our help desk centre provides answers to frequently asked questions; all the common support tickets are archived and searchable. In addition, the entire Pixalere user guide is searchable through our online knowledge base.

We also empower users to help each other by providing access to our Pixalere User Group (PUG). This is our community forum where users can ask questions, report issues, and discuss workarounds. PUGs meet six to eight times annually..

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